Delivery

By ordering products from this website, you agree to be bound by these Delivery Terms. If you do not agree with any of these Delivery Terms, do not use or order products from this website.

1. What are my Shipping Charges?

2. What is the delivery time?

3. Public Holidays and distribution centre closures

4. Can I deliver goods out of Singapore?

5. What should I do if I am unable to receive the product at the time of delivery?

6. What do I do if my question isn't covered here?

 

1. What are my Shipping Charges?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery by a minimum spend of SGD1000.

2. What is the delivery time?

Your order will be processed within 2 business days to be ready for delivery. The delivery time will be 1-3 business days for local delivery and 1-7 business days for overseas delivery.

3. Public Holidays and distribution centre closures

Please note our distribution center(s) are closed on public holidays in Singapore. For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.

2015
DatePublic holiday
24 DecemberChristmas Eve
25 DecemberChristmas Day
31 DecemberNew Years Eve
2016
DatePublic holiday
1 JanuaryNew Year
8-9 JanuaryChinese New Year

4. Can I deliver goods out of Singapore?

Yes. We can deliver to addresses within Singapore as well overseas address. International courier service will be used for overseas orders. Please provide correct deliverable address with postal code and mobile phone number.

5. What should I do if I am unable to receive the product at the time of delivery?

If you are unable to receive the product at the time of delivery, our delivery team will provide you with a failed delivery notice so you can collect your product at the designated post office. Rest assured that your product is still available for pick up at the designated location. Please follow the instruction on the failed delivery notice from our delivery team, and pick up your product within the timeframe.

6. What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on+65 6884 4005 and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you. support@uomogroup.com 


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