Returns and Refunds
By ordering products on this Uomo Group online store, you agree to be bound by Uomo Group Exchange and Return Terms. If you do not agree with any of these Terms, please do not purchase from this Uomo Group online store..
To initiate a return, or if you have questions regarding defective merchandize returns for products purchased online onhttp://shop.Uomo Group.com.sg/, please contact our Customer Service team +65 6884 4005 or email us at firstname.lastname@example.org
Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by Uomo Group online store to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. If you do not receive your refund within 21 business days, please contact our Customer Service team +65 6884 4005 or email us at email@example.com
Unfortunately we are unable to exchange products. This is due to the fact that our order processing commences as soon as your order is placed. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.
If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging, we also recommend you to call our online shop customer service team on +65 6884 4005 and let the representative know the details of your order. They are available Monday through Friday except public holiday, from 9am to 6pm. Our advisors are happy to assist you.
The return process must be initiated within 7 days of order receipt, starting from the day of receipt of the ordered products. Items should not be worn/used and should be in its original packaging. Clothing and foot-ware returns will only be accepted if the original label/hangtag has not been detached or removed.
Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products. If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:
- Obtained from a source other than http://shop.uomogroup.com/
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)
We will refund full purchase price of the relevant product(s) returned to us excluding shipping charges (if any).
If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on+65 6884 4005 and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you. firstname.lastname@example.org